Analisis Kepuasan Mahasiswa Peserta MBKM di Fakultas Ekonomi dan Bisnis Universitas Ibn Khaldun
DOI:
https://doi.org/10.32832/inovator.v11i2.7192Keywords:
Kepuasan, Importance Performance Analysis, MBKMAbstract
Abstraksi
Penelitian ini bertujuan untuk mendapatkan gambaran mengenai kepuasan
mahasiswa dalam mengikuti program MBKM (Merdeka Belajar Kampus
Merdeka) pada tahun 2021. Metode penelitian menggunakan desain konlkusif
deskriptif dimana digunakan Importance Performane Analysis untuk
mendapatkan deskripsi indicator-indokator dalam persepsi mahasiswa peserta
MBKM. Indikator-indikator tersebut disusun melalui FGD dengan mahasiswa
peserta MBKM yang selanjutnya disusun ke dalam instrument kuisioner, yang
terbagi ke dalam lima dimensi yaitu Sosialisasi, pendaftaran, sleksi, pelaksanaan
serta pelaporan. Keseluruhan dimensi tersebut terdiri dari 23 item pernyataan
kinerja atribut dan 23 item pernyataan tingkat kepentingan. Responden dalam
penelitian ini yaitu seluruh mahasiswa peserta MBKM Fakultas Ekonomi dan
Bisnis Universitas Ibn Khaldun yang berjumlah 18 mahasiswa. Hasil penelitian
menunjukan bhawa seluruh indikator memiliki nilai rata-rata kinerja dibawah
rata-rata nilai tingkat kepentingan. Indikator-indikator yang nilai rata-ratanya di
bawah nilai rata-rata kinerja total yaitu media sosialisasi, informasi tempat
mbkm, sharing session, materi sosialisasi, waktu sosialisasi, Rentang waktu
pendaftaran, kehandalan website, Transfaransi Hasil Seleksi, tahap perencanaan,
Rentang waktu pelaksanaan MBKM, penugasan, kompensasi, dan waktu
pelaporan..
Abstract
This study aims to obtain an overview of student satisfaction in participating in
the MBKM program (Merdeka Belajar Kampus Merdeka) in 2021. The research
method uses a descriptive conclusive design where Importance Performance
Analysis is used to obtain a description of the indicators in the perceptions of
MBKM participating students. These indicators were compiled through FGDs
with MBKM participating students which were then compiled into a
questionnaire instrument, which was divided into five dimensions, namely
socialization, registration, selection, implementation and reporting. The overall
dimensions consist of 23 items of attribute performance statements and 23 items
of importance level statements. Respondents in this study were all students
participating in the MBKM Faculty of Economics and Business, Ibn Khaldun
University, totaling 18 students. The results of the study show that all indicators
have an average performance value below the average level of importance. The indicators whose average value is below the average value of total performance are socialization media, information on the place of mbkm, sharing sessions,socialization materials, socialization time, registration time span, websiter eliability, transparency of selection results, planning stage, implementation time span MBKM, assignment, compensation, and reporting time
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