Effectiveness of Revitalized UIKA 1 and UIKA 2 Bus Stops Using IoT and AI
DOI:
https://doi.org/10.32832/astonjadro.v15i3.19296Keywords:
effectiveness, transpakuan Bus Stop, revitalization, passenger satisfaction, public transportation, IoT, AI.Abstract
Public transportation is an important component in supporting community mobility, especially in urban areas. In the midst of increasingly rapid urban development, the availability of safe, comfortable, and efficient transportation is a primary need for the community, including for students and residents around the Ibn Khaldun University (UIKA) campus. This study aims to measure the level of effectiveness of the use of UIKA Bus Stop 1 and UIKA Bus Stop 2 on the Transpakuan Bus route after revitalization. Revitalization of the bus stops is expected to improve comfort, safety, and accessibility for passengers, as well as improve the operational efficiency of public transportation in the Ibn Khaldun University (UIKA) area. The research method used is quantitative descriptive with survey and observation techniques. Data were collected through questionnaires distributed to passengers and interviews with Transpakuan Bus managers. This study involved samples of passengers who frequently use the bus stops to evaluate the level of satisfaction with the facilities provided, waiting time, and comfort. The results showed that the revitalization of the bus stops had a positive impact on increasing passenger satisfaction, especially in terms of comfort and safety of the facilities. This is reflected in the increase in the number of public transportation users around the UIKA campus and the decrease in complaints related to bus stop facilities. However, there are several aspects that need to be improved, such as the integration of departure schedules with online applications and the provision of more adequate seating. Overall, the UIKA 1 Bus Stop and UIKA 2 Bus Stop after revitalization can be considered effective in supporting public transportation operations, although there is room for further improvement. Recommendations from this study include improving additional facilities and efforts to improve service quality to support a sustainable transportation system.
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