Analysis of Pedestrian Satisfaction toward the Repurposing of Sidewalks along Muara Karang Raya Street

Authors

  • Fernando Donica Yandrie INDONESIA
  • Nunung Widyaningsih INDONESIA

DOI:

https://doi.org/10.32832/astonjadro.v15i1.21264

Keywords:

customer satisfaction index, importance performance analysis, level of service, pavement.

Abstract

This study aims to analyze the quality of pedestrian pathways along Muara Karang Raya Street
both technical and user perception perspectives. The research methodology includes evaluation of
existing conditions, measurement of Level of Service (LOS), Customer Satisfaction Index (CSI),
and Importance Performance Analysis (IPA). Findings indicate that while the sidewalks
technically perform well with LOS category D, its disturbances from illegal parking, street
vendors, and online motorcycle taxis. User satisfaction level reaches 55.95%, indicating moderate
satisfaction despite various constraints. IPA analysis reveals that the aspect of orderliness
(presence of street vendors/PKL, illegal parking, and online motorcycle taxis) and sidewalk width
are in quadrant I; slope, supporting facilities (trash bins, lighting, seating), facilities for disabled
persons, and presence of shelters are in quadrant II, accessibility to/from sidewalks, safety, and
physical obstacles are in quadrant III, and sidewalk surface conditions are in quadrant IV. The
study recommends sidewalk usage regulation, improvement of supporting facilities, and routine
maintenance to optimize pedestrian functions. These findings provide significant contributions for
pedestrian-oriented public space planning in urban areas.

Author Biographies

Fernando Donica Yandrie, INDONESIA

Civil Engineering Department, University of Mercu Buana, Jakarta

Nunung Widyaningsih, INDONESIA

Lecture of Civil Engineering Department, University of Mercu Buana, Jakarta

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Published

2026-03-04

How to Cite

Yandrie, F. D., & Widyaningsih, N. (2026). Analysis of Pedestrian Satisfaction toward the Repurposing of Sidewalks along Muara Karang Raya Street . ASTONJADRO, 15(1), 295–308. https://doi.org/10.32832/astonjadro.v15i1.21264

Issue

Vol. 15 No. 1 (2026): ASTONJADRO

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Articles

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