Suryawijaya, T.W.E., Utomo, M.T.R.S. and Rahayuningtyas, T.E. 2023. Self-Service Optimization: Comprehending Customer Satisfaction. Jurnal Manajemen (Edisi Elektronik). 14, 1 (Mar. 2023), 203–216. DOI:https://doi.org/10.32832/jm-uika.v14i1.9791.