SURYAWIJAYA, T. W. E.; UTOMO, M. T. R. S.; RAHAYUNINGTYAS, T. E. Self-Service Optimization: Comprehending Customer Satisfaction. Jurnal Manajemen (Edisi Elektronik), [S. l.], v. 14, n. 1, p. 203–216, 2023. DOI: 10.32832/jm-uika.v14i1.9791. Disponível em: https://ejournal.uika-bogor.ac.id/index.php/manajemen/article/view/9791. Acesso em: 6 may. 2024.