Dwi Gemina, Palahudin, and R. roby. “Customer Loyalty Through Word of Mouth, Service Quality and Customer Satisfaction As Intervening Variables”. Jurnal Manajemen, vol. 17, no. 1, Feb. 2026, pp. 193-08, https://ejournal.uika-bogor.ac.id/index.php/manajemen/article/view/21639.