Amel NS, Mulyati H, Aminah M. The Effect of Customer Relationship Management on Customer Loyalty at PT BRI Cibinong Branch. JM-UIKA [Internet]. 2023 Feb. 5 [cited 2024 Dec. 22];14(1):59-70. Available from: https://ejournal.uika-bogor.ac.id/index.php/manajemen/article/view/8405