Fajri N, Busri NK, Riskawati R. The Customer Satisfaction Measurement Using SERVQUAL Method: Case Study in Printing Company. JM-UIKA [Internet]. 2023 Mar. 5 [cited 2024 Dec. 22];14(1):46-5. Available from: https://ejournal.uika-bogor.ac.id/index.php/manajemen/article/view/9412