BR GINTING , N.; NASUTION, M. D. T. P. Click, Shop, Smile: How Service Convenience Shapes E-Retail Customer Satisfaction. Neraca Keuangan : Jurnal Ilmiah Akuntansi dan Keuangan, [S. l.], v. 20, n. 1, p. 228–245, 2025. DOI: 10.32832/neraca.v20i1.19119. Disponível em: https://ejournal.uika-bogor.ac.id/index.php/neraca/article/view/19119. Acesso em: 13 may. 2025.