Pengaruh Aplikasi Digital Point Of Sales (DIGIPOS) Terhadap Perilaku Konsumen Variabel Effort Expectancy Model Unified Theory Of Acceptance And Use Of Technology (UTAUT) Studi Kasus Telkomsel Bogor
DOI:
https://doi.org/10.32832/jm-uika.v11i2.3268Keywords:
Telkomsel, Digipos, Consumer Behavior, Effort Expectancy, UTAUTAbstract
The telecommunications industry business in Indonesia in recent years has changed drastically from voice and SMS services to digital services. This change requires Telkomsel as one of the cellular companies in Indonesia to also transform into a digital company, one of which is the transformation in the field of Channel Management, by introducing the Digipos application in 2017. The implementation in the field of Digipos has not been used massively by outlets, especially in the city of Bogor where this research was conducted. This research uses a quantitative approach with descriptive and causal research methods. Data were collected through literature studies and questionnaires with analytical techniques using PLS and Descriptive Analysis. Based on PLS analysis, one of the four variables namely Effort Expectancy (EE) has a positive influence on the Use Behavior to use Digipos. The level of ease of using the system, perceived to be quite good, is seen from the average index with a fairly high adoption rate. From the analysis of PLS Effort Expectancy (EE) has a positive influence on customer behavior.
References
Astuti, M. 2015. Analisa Adopsi Voucher Wifi.id 98108 oleh Pelanggan Telepon Seluler di Indonesia dengan Model Modified Unified Theory of Acceptance and Use of Technology 2. Thesis. Telkom University.
Berthold, Gerhard. 2019. How digitization is fundamentally changing business models of industries, diakses pada 10 Januari 2020 pukul 15.10 WIB. https://www.lead-innovation.com/english-blog/digitization-changes-business-models.
Bougie dan Sekaran. 2013. Research Methods for Business: A skill Building Approach. Edisi 5. New York: John wiley@Sons.
Bendi, Kristoforus Jawa dan Sri Andayani. 2013. Analisa Perilaku Penggunaan Sistem Informasi Menggunakan Model UTAUT. Seminar Nasional Teknologi Informasi dan Komunikasi Terapan (Semantik) 2013. Semarang, Indonesia
Chen, PY, Gwo-Jen, H. 2019. An empirical examination of the effect of self-regulation and the Unified Theory of Acceptance and Use of Technology (UTAUT) factors on the online learning behavioural intention of college students. Asia Pacific Journal of Education
Gobiz.co.id. Apa itu Point Of Sales. Diakses pada 16 Mei 2020, dari https://gobiz.co.id/pusat-pengetahuan/apa-itu-point-of-sale-pos/
Gusman, Rio. 2019. Identifikasi Faktor-Faktor yang Mempengaruhi Adopsi Penggunaan Mesin Layanan Mygrapari di Jakarta Dengan Model Unified Theory of Acceptance and Use Of Technology 2 (UTAUT 2). Thesis. Telkom University
Ghozali, Imam. 2016. Aplikasi Analisa Multivariate dengan Program IBM SMARTPLS. Semarang: Badan Penerbit Universitas Diponegoro.
Hawkins, D.I., Best, R.J., Coney, K.A. 2001. Consumer Behavior, 8th edition., New York, U.S.A, McGraw-Hill
Hair, J.F. Ringle, C.M & Sarstedt, M. (2011) PLS-SEM: indeed, a silver bullet. Journal of Marketing Theory and Practice, vol. 19, no. 2 (spring 2011), pp. 139–151.
Hasudungan, Torang. 2019. Analisa Faktor-Faktor Yang Mempengaruhi Perilaku Menggunakan Aplikasi LOOPkita Dengan Model Unified Theory of Acceptance. Thesis. Telkom University.
Hussein, Ananda Sabil. 2015. Penelitian Bisnis dan Manajemen Menggunakan Partial Least Quares (PLS) dengan smartPLS3.0. Universitas Brawijaya.
Indrawati dan Hayoto, Kusumoaji S. 2015. The Use Of Modified Theory Of Acceptance And Use Of Technology 2 To Predict Prospective Users' Intention In Adopting Tv Streaming. International Conference on Computing and Informatics, Vol. 5, No. 125, p. 206-215.
Indrawati, dkk. 2017. Perilaku Konsumen Individu dalam Mengadopsi Layanan Berbasis Teknologi Informasi dan Komunikasi. Jakarta: Refika Aditama
Kotler, P., & Keller, K. 2016. Marketing Management. 15th Global Edition. Edinburgh Gate: Pearson Education Limited
Kim, J, Kate Sang-Soog Lee. 2020. Conceptual model to predict Filipino teachers' adoption of ICT-based instruction in class: using the UTAUT model. Asia Pacific Journal of Education
Malhotra, Naresh K. (2013). Marketing Research: An Applied Orientation. New Jersey: Pearson Education.
Nurhayati, S. Anandari, D. Ekowati, W. 2019. Unified Theory of Acceptance and usage of Technology (UTAUT) Model to Predict Health Information System Adoption. Journal Kesehatan Masyarakat.
Putra, Gioliano., M Ariyanti. 2014. "Pengaruh Faktor-Faktor Dalam ModifiedUnified Theory Of Acceptance And Use Of Technology 2 (Utaut 2) Terhadap Niat Prospective Users Untuk Mengadopsi Home Digital Services PT. Telkom Di Surabaya”: https://journals.telkomuniversity.ac.id/ ijm/ article/view/352.
Rahadi, Dedi Rianto. 2007. "Peranan Teknologi Informasi Dalam Peningkatan Pelayanan Di Sektor Publik” dalam Seminar Nasional Teknologi 2007 (SNT 2007) Yogyakarta.
Richie. 2018.”SEM dengan SmartPLS”, https://www.mobilestatistik.com/sem- dengan-smartpls/, diakses pada 03 Maret 2020.
Rojabi, Afdan. 2019. Kuesioner (Research Methodology). Diakses pada Maret 2020. https://medium.com/@afdanrojabi/kuesioner-research-methodology-547df061b0e5
Sandra C. Jones and Kylie M. Smith. 2011. The effect of point of sale promotions on the alcohol purchasing behavior of young people in metropolitan, regional and rural Australia. https://www.tandfonline.com/doi/full/ 10.1080/ 13676261.2011.609538.
Schiffman, Leon, & Kanuk, Leslie Lazar. 2007. Consumer Behavior 7 th. Edition. (Perilaku Konsumen). Jakarta: PT. Indeks
Sugiyono. 2007. Metode Penelitian Administrasi. Bandung: Alfabeta
Sumarwan, U. 2003. Perilaku Konsumen, Teori Dan Penerapannya Dalam Pemasaran. Ghalia Indonesia. Jakarta
Soltius.co.id. Pengertian Point of Sales Software Indonesia dan Sistem Kerjanya. Diakses pada 16 April 2020, dari https://www.soltius.co.id/id/blog/read/ pengertian-point-of-sales-software-indonesia-dan-sistem-kerjanya
Tohir, Lina Maulani. 2015. Analisa Faktor-Faktor yang Mempengaruhi Adopsi Layanan Smart Metering dengan Model Modified Unified Theory of Acceptance and Use of Technology 2. Thesis. Telkom University.
Telkomsel. 2018. Annual Report Telkomsel 2018. Diakses pada 02 Januari 2020 pukul 10.30 WIB. https://www.telkomsel.com/about-us/investor-relations.
Umar, Husen. Riset Pemasaran dan Perilaku Konsumen. Jakarta. PT. Gramedia Pustaka Utama, 2005
Venkatesh, Viswanath, James Y.L. Thong dan Xu, Xin. 2012. "Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology," MIS Quarterly, Vol.36, No.1, p.157-178.
Venkatesh, V., J Y.L. Thong, Xin Xu. 2013. Unified Theory of Acceptance and Use of Technology: A Synthesis and The Road Ahead. Journal Association for Information System, diakses pada 13 Januari 2020. http://www.vvenkatesh. com/wp-content/uploads/dlm_uploads/2016/01/2016_JAIS_Venkatesh-et-al.-UTAUT.pdf
Venkatesh, V., Morris M. G., Davis G. B, dan Davis F. D., 2003, User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, Vol. 27, No. 3, 427-478
Zikmund, William G. dan Babin, Barry J. 2013. Essential of Marketing Research. Edisi 5. China, Asia: South-Wester Cengage Learning
Zikmund., Babin., 2013, Menjelajahi Riset Pemasaran, Salemba Empat, Jakarta Selatan.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).