Nurse Roles and Hospital Efficiency: Patient-Centered Care as The Key Driver
DOI:
https://doi.org/10.32832/jm-uika.v16i1.17920Keywords:
Cognitive Empathy, Hospital Operational Efficiency, Quality Care, SEM-PLSAbstract
This study examines how nurses' roles and responsibilities impact hospital operational efficiency and the delivery of quality care, focusing on patient-centred care as a key driver. Conducted in a Type C private hospital in Jakarta, data was collected from 208 nurses with over a year of experience and analysed using SmartPLS®4. Key findings indicate that promoting patient safety, evidence-based practice, patient-centred care, positive interpersonal behaviour, and clinical governance significantly enhance hospital operational efficiency. Cognitive empathy moderated the impact of evidence-based practice and patient-centred care on operational efficiency, showing both positive and negative effects. Hospital operational efficiency was found to strongly influence the quality of care, with higher nurse perceptions correlating with improved quality outcomes. The model demonstrated moderate to strong explanatory power and large predictive relevance, suggesting its effectiveness in explaining and predicting quality care delivery through hospital operational efficiency. These results emphasise the importance of integrating patient-centred care and cognitive empathy into nursing practices to optimise hospital efficiency and quality care.
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