Analysis of the Influence of Motivation, Job Satisfaction, Leadership, and OCB in the Manufacturing Industry of Batam City

Authors

  • Jacelyn Christina Yeo Universitas Internasional Batam
  • Muhammad Donal Mon Universitas Internasional Batam

DOI:

https://doi.org/10.32832/jm-uika.v16i1.17946

Keywords:

Manufacturing, Leadership, Job Satisfaction, Motivation, Organizational Citizenship Behavior

Abstract

Human resources are an important asset for companies, especially in the manufacturing sector. The manufacturing industry in Batam City contributed 56.83% to the Regional Gross Domestic Product (GDP) in 2023, significantly impacting unemployment rate by absorbing a large-scale workforce with various skill levels. This study aims to analyze the influence of motivation, job satisfaction, and leadership on Organizational Citizenship Behavior (OCB) in Batam’s manufacturing industry. A quantitative approach was used in this study, collecting data from employees through questionnaires distributed via Google Forms from October 2023 to March 2024, with a sample size of 410 respondents. The data was analyzed using Smart PLS 3.2.9 software. The result showed that motivation did not significantly influence OCB, while job satisfaction and leadership had a significant influence on OCB. Motivation was also found to have a significant influence on job satisfaction and leadership. Indirectly, motivation affects OCB through job satisfaction and leadership. Management in Batam’s manufacturing industry should focus on improving job satisfaction and leadership quality to enhance OCB, considering strategies such as incentives, career development, opportunities, and a supportive work environment. Future research should expand its scope to various industries and locations to gain a more comprehensive understanding of the factors affecting OCB.

 

References

Allozi, A. I., Alshurideh, M., AlHamad, A. Q., & Kurdi, B. H. Al. (2022). Impact of Transformational Leadership on the Job Satisfaction with the Moderating Role of Organi-zational Commitment: Case of UAE and Jordan Manufacturing Companies. Academy of Strategic Management Journal, 21(2), 1–13. https://www.researchgate.net/publication/356412594

Almaqableha, A., & Omarb, K. (2024). Nexus of Leadership Style, Organizational Cli-mate, Motivation and OCB in Jordanian Telecommunications. Revista de Gestão Social e Ambiental, 18(5), e05594. https://doi.org/10.24857/rgsa.v18n5-071

Alnis Alamsyah, D., Hasan, M., & Amelia Efendi, R. (2024). The Role of Work Motiva-tion in Influence Organizational Citizenship Behavior (OCB) With Job Satisfaction as an Intervening Variable. Jurnal Comparative: Ekonomi Dan Bisnis, 6(1), 50–61. https://doi.org/10.31000/combis.v6i1

Arijanto, A., Widayati, C., & Halim, H. A. (2023). How Does Transformational Leader-ship, Work Motivation on Organizational Citizenship Behavior (OCB) and Job Satisfac-tion as Mediating Variables in SME’s. Cognizance Journal of Multidisciplinary Studies, 3(9), 182–189. https://doi.org/10.47760/cognizance.2023.v03i09.013

Arshad, M., Abid, G., Contreras, F., Elahi, N. S., & Athar, M. A. (2021). Impact of Pro-social Motivation on Organizational Citizenship Behavior and Organizational Commit-ment: The Mediating Role of Managerial Support. European Journal of Investigation in Health, Psychology and Education, 11(2). https://doi.org/10.3390/ejihpe11020032

Cheng, C. H., & Osman, Z. Bin. (2021). Exploring Effect of Leadership Styles on Task Performance: A Conceptual Framework. International Journal of Academic Research in Business and Social Sciences, 11(12), 1595–1615. https://doi.org/10.6007/ijarbss/v11-i12/10977

Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. https://www.researchgate.net/publication/311766005

Dubey, P., Pathak, A. K., & Sahu, K. K. (2022). Analysing Workplace Spirituality as A Mediator in the Link Between Job Satisfaction and Organisational Citizenship Behaviour. Management Matters, 19(2), 109–128. https://doi.org/10.1108/manm-12-2021-0003

Dubey, P., Pathak, A. K., & Sahu, K. K. (2023). Assessing the Influence of Effective Leadership on Job Satisfaction and Organisational Citizenship Behaviour. Rajagiri Man-agement Journal, 17(3), 221–237. https://doi.org/10.1108/ramj-07-2022-0108

Faisal, Y. A., Darmiyati, D., & Metroyadi, M. (2023). The Effect of Principal Leadership, Work Discipline, Teacher Achievement Motivation on the Performance of Public High School Teachers in the City of Banjarmasin. International Journal of Social Science and Human Research, 06(07), 3977–3983. https://doi.org/10.47191/ijsshr/v6-i7-11

Farisi, S., Andi Prayogi, M., & Juliana, E. (2021). The Influence of Work Moti-vation and Work Environment on Organizational Citizenship Behavior with Job Satisfac-tion as an Intervening Variable at the Youth and Sports Office of North Sumatra Prov-ince. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 1(2), 257–268. https://doi.org/10.54443/ijebas.v1i2.78

Febriyani, L., & Rismanto, M. (2023). The Effect of Motivation and Job Satisfaction on Organizational Citizenship Behavior. Technology, and Business (JETBIS, 2(9). https://jetbis.al-makkipublisher.com/index.php/al/index

Fenny, & Setyawan, A. (2024). Peran Kepuasan Kerja Dalam Pengaruh Gaya Kepem-impinan dan Motivasi Kerja Terhadap Kinerja Karyawan Umkm Batam. 8(1). https://doi.org/10.31955/mea.v8i1.3688

Ghozali, I. (2021). Partial Least Squares, Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.2.9 untuk peneliti (Vol. 3).

Ghozali, I., & Latan, H. (2015). Partial Least Squares : Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0. Badan Penerbit Undip.

Ginting, M., Pelawi, P., & Joe, S. (2021). Analisis Peranan Kepemimpinan Terhadap Kinerja Karyawan Secara Langsung dan Melalui Motivasi dan Kepuasan Kerja. Jurnal Wira Ekonomi Mikroskil, 11(02), 65–74.

Gustari, I., & Widodo, W. (2022). Exploring the Effect of Empowerment and GCG on OCB: Mediating by Job Satisfaction. Journal of Xi’an University of Architecture & Tech-nology, XII(V), 753–761. https://www.researchgate.net/publication/365097913

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to Use and How to Report the Results of PLS-SEM. In European Business Review (Vol. 31, Issue 1, pp. 2–24). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-11-2018-0203

Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Re-search. In European Business Review (Vol. 26, Issue 2, pp. 106–121). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-10-2013-0128

Hanaysha, J. R., Kumar, V. V. A., In’airat, M., & Paramaiah, C. (2022). Direct and Indi-rect Effects of Servant and Ethical Leadership Styles on Employee Creativity: Mediating Role of Organizational Citizenship Behavior. Arab Gulf Journal of Scientific Research, 40(1), 79–98. https://doi.org/10.1108/AGJSR-04-2022-0033

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion for Assessing Dis-criminant Validity in Variance-Based Structural Equation Modeling. Journal of the Acad-emy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8

Hidayah, N., & Hendarsjah, H. (2021). The Impact of Quality of Work Life (QWL) and Work Motivation on The Organizational Citizenship Behavior (OCB) with Job Satisfac-tion as a Mediating variables. JPPI (Jurnal Penelitian Pendidikan Indonesia), 7(3), 499–506. https://doi.org/10.29210/020211247

Hidayati, R., Suriansyah, A., & Sulistiyana. (2022). Correlation among School Principal Leadership, Work Culture and Work Motivation toward Job Satisfaction of Junior High School Teachers in Balangan Regency. International Journal of Social Science And Hu-man Research, 05(06), 2439–2446. https://doi.org/10.47191/ijsshr/v5-i6-69

Hilton, S. K., Madilo, W., Awaah, F., & Arkorful, H. (2023). Dimensions of Transfor-mational Leadership and Organizational Performance: The Mediating Effect of Job Satis-faction. Management Research Review, 46(1), 1–19. https://doi.org/10.1108/MRR-02-2021-0152

Jovina, & Neka Fatyandri, A. (2023). Bisma: Jurnal Bisnis dan Manajemen Analisis Faktor-Faktor yang Mempengaruhi Kinerja Karyawan Pada Perusahaan Manufaktur di Batam (Vol. 17, Issue 3). https://doi.org/https://doi.org/10.19184/bisma.v17i3.43545

Kadarusman, A. A., & Yuningsih, A. (2023). Hubungan Antara Gaya Kepemimpinan dengan Motivasi Kerja Karyawan. Bandung Conference Series: Public Relations, 3(1). https://doi.org/10.29313/bcspr.v3i1.6427

Karyadi, A., Wahyu, & Metroyadi. (2022). The Effect of Principal Instructional Leader-ship, Work Climate and Work Motivation on Teachers’ Organizational Citizenship Behav-ior in MTsN throughout Hulu Sungai Selatan Regency. International Journal of Social Science and Human Research, 05(06), 2215–2222. https://doi.org/10.47191/ijsshr/v5-i6-28

Kaunda, M., & Yangailo, T. (2023). Motivation on Employee Performance through Top Leadership Commitment. International Journal of Management, Knowledge and Learning, 12, 143–162. https://doi.org/10.53615/2232-5697.12.143-162

Kurniawan, A. W., & Puspitaningtyas, Z. (2023). Metode Penelitian Kuantitatif: Vol. XII (Mardia). Penerbit Yayasan Kita Menulis.

Lee, M. C. C., Lin, M. H., Srinivasan, P. M., & Carr, S. C. (2023). Transformational Leadership and Organizational Citizenship Behavior: New Mediating Roles for Trustwor-thiness and Trust in Team Leaders. Current Psychology. https://doi.org/10.1007/s12144-023-05095-x

Markiah, M., Suriansyah, A., & Saleh, M. (2022). The Effect of the Transformational Leadership, Work Culture and Work Environment on Teachers’ Organizational Citizen-ship Behavior (OCB). International Journal of Social Science and Human Research, 05(12), 5398–5403. https://doi.org/10.47191/ijsshr/v5-i12-22

Megasari, I., Wahyu, W., & Saleh, M. (2022). The Effect of Principal Academic Super-vision and Job Satisfaction on Organizational Citizenship Behavior (OCB) Through Teacher Work Motivation. International Journal of Social Science and Human Research, 05(12), 5961–5966. https://doi.org/10.47191/ijsshr/v5-i12-83

Millena, R., & Donal Mon, M. (2022). Analisis Pengaruh Kompensasi Pelatihan dan Pengembangan terhadap Retensi Karyawan dengan Kepuasan Kerja sebagai Mediasi pada Karyawan Manufaktur Tunas Bizpark Kota Batam. JWM (JURNAL WAWASAN MA-NAJEMEN), 10(3), 157–166. https://doi.org/10.20527/jwm.v10i3.220

Mon, M. D., Kurniawan, I., & Setyawan, A. (2023). The Influence of Leadership Style, Motivation, and Remuneration on the Performance of Public Sector Employees Mediated by Organizational Citizenship Behavior. Asian Journal of Management, Entrepreneurship and Social Science, 3(04), 1007–1026. https://ajmesc.com/index.php/ajmesc

Mon, M. D., & Sitepu, F. A. B. (2023). Factors Affecting Employee Performance in the Hospitality Industry in Batam City, Indonesia. VII(VII), 1086–1094. https://doi.org/10.47772/IJRISS

Musyaffaah, L. (2022). Analisis Pengaruh Iklim Organisasi, Servant Leadership, dan In-trinsic Motivation terhadap Organizational Citizenship Behaviour (OCB) pada Pt. Bio-metrik Citra Solusi. Greenomika, 4(1), 1–10. https://doi.org/10.55732/unu.gnk.2022.04.1.1

Naufal Arfian, D., Ichsanuddin Nur, D., & Handayani, W. (2023). Analysis of Employ-ee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Varia-ble at Pdam Surya Sembada Surabaya City. International Journal of Multidisciplinary Re-search and Analysis, 06(05), 2206–2214. https://doi.org/10.47191/ijmra/v6-i5-47

Ningsih, T. S. Y., Irawati, S., & Fuadiputra, I. ramadhani. (2023). The Effect of Trans-formational Leadership on Job Satisfaction Mediated by Organizational Citizenship Be-havior (OCB). Jamanika (Jurnal Manajemen Bisnis Dan Kewirausahaan), 3(02), 130–137. https://doi.org/10.22219/jamanika.v3i02.26831

Novianti, K. R. (2021). Does Organizational Commitment Matter? Linking Transforma-tional Leadership with Organizational Citizenship Behavior (OCB). Jurnal Aplikasi Mana-jemen, 19(2), 335–345. https://doi.org/10.21776/ub.jam.2021.019.02.09

Nuzula, I. F., Febrinzky, I. T., & Ramadhany, S. S. (2022). Effect of Transformational Leadership, Motivation, and Affective Commitment on Organizational Citizenship Be-havior (OCB). Journal of Management Studies and Development, 1(01), 24–35. https://doi.org/10.56741/jmsd.v1i01.29

Paredes, S. L., Salomón, J. O., & Camino, J. R. (2021). Impact of Authentic Leadership on Work Engagement and Organizational Citizenship Behavior: The Meditating Role of Motivation for Work. International Journal of Economics and Business Administration, IX (3), 3–31. https://doi.org/10.35808/ijeba/716

Pramezwary, A., Juliana, Hubner, I. B., Goeltom, V. A. H., Pramono, R., Calen, C., & Purwanto, A. (2022). Job Satisfaction and Job Performance of Hotels During Covid 19 Pandemic: How the Role of Innovative Work Behaviour and Organizational Citizenship Behaviour? JPPI (Jurnal Penelitian Pendidikan Indonesia), 8(3), 787–794. https://doi.org/10.29210/020221552

Purdiarini, C. A., & Tanuwijaya, J. (2023). Hubungan Person Organization Fit yang dimediasi oleh Knowledge Sharing Behavior dan Intrinsic Motivation terhadap Innovative Work Behavior. Jesya, 6(1), 272–281. https://doi.org/10.36778/jesya.v6i1.924

Putri, F. R., & Supriadi, Y. N. (2022). Pengaruh Kompensasi, Lingkungan Kerja, dan Or-ganizational Citizenship Behavior (OCB) Terhadap Kepuasan Kerja Karyawan PT Patra Badak Arun Solusi. Jurnal Manajemen Motivasi, 18(1), 10–22. https://doi.org/10.29406/jmm.v18i1.3707

Salmaini, Y. P., Wahyu, W., & Suhaimi, S. (2023). The Relationship Between Principals’ Instructional Leadership, Achievement Motivation, and Job Satisfaction with the Perfor-mance of Public Primary School Teachers in Telaga Langsat Sub-District, Hulu Sungai Se-latan District. International Journal of Social Science and Human Research, 06(07), 3998–4004. https://doi.org/10.47191/ijsshr/v6-i7-14

Salman Faris, Capri Leewis Siregar, Yusuf Ronny Edward, & Robert Tua Siregar. (2024). The Effect of Work Motivation and Work Environment on Organizational Citizenship Behavior (OCB) Through Job Satisfaction as an Intervening Variable at RSU Royal Prima Medan. International Journal of Science and Research Archive, 11(1), 1069–1077. https://doi.org/10.30574/ijsra.2024.11.1.0155

Santos, T., Santos, E., Sousa, M., & Oliveira, M. (2024). The Mediating Effect of Moti-vation between Internal Communication and Job Satisfaction. Administrative Sciences, 14(4). https://doi.org/10.3390/admsci14040069

Sentoso, A., & Sang Putra, F. (2021). Analysis of the Ethical Effect of Leadership on Employee Performance and Moderated with Employee Engagement and Organizational Citizenship Behavior. Business and Accounting Research (IJEBAR) Peer Reviewed-International Journal, 5(4), 447–456. https://jurnal.stie-aas.ac.id/index.php/IJEBAR

Setyowati, D., Sulaiman, S., & Rizalie, A. M. (2023). The Effect of Principal Instruction-al Leadership and Job Satisfaction on Organizational Citizenship Behavior (OCB) is Me-diated by Teacher Work Motivation at Private Islamic Middle Schools in Banjarbaru. In-ternational Journal of Social Science and Human Research, 06(06), 3611–3616. https://doi.org/10.47191/ijsshr/v6-i6-49

Susanty, S., Wahyu, W., & Suhaimi, S. (2022). The Effect of Motivation and Job Satis-faction through Orgaizational Citizenship Behavior (OCB) on the Performance of State School Teachers, Murung Pudak District, Tabalong Regency. Journal of Advances in Ed-ucation and Philosophy, 6(2), 96–100. https://doi.org/10.36348/jaep.2022.v06i02.008

Tania, T., Haryadi, D., Wahyudi, W., & Khairusy, M. A. (2021). Improving Employe Performance with Structural Empowerment and Transformational Leadership Through Job Satisfaction, Organizational Citizenship Behavior And Interpersonal Trust (Study at PT. BPRS Cileg on Mandiri). American Journal of Humanities and Social Sciences Re-search, 11, 91–102. www.ajhssr.com

Wati, N. M., & Warsindah, L. (2022). Pengaruh Servant Leadership, Competency, Moti-vation terhadap Job Performance dengan Peran Mediasi Work Engagement pada Pegawai Kementerian Kelautan dan Perikanan. Jurnal Ekonomi Efektif, 4(4), 574–585. https://doi.org/https://doi.org/10.32493/JEE.v4i4.22025

Yulianto, & Saryono, U. (2023). Mengaplikasikan Kepuasan Kerja sebagai Variabel Me-diasi Hubungan Gaya Kepemimpinan Transformational terhadap Komitmen Organisasi. Jurnal Ekonomi STIEP, 8(2). https://doi.org/https://doi.org/10.54526/jes.v8i2.144

Published

29-12-2024

How to Cite

Jacelyn Christina Yeo, & Muhammad Donal Mon. (2024). Analysis of the Influence of Motivation, Job Satisfaction, Leadership, and OCB in the Manufacturing Industry of Batam City. Jurnal Manajemen, 16(1). https://doi.org/10.32832/jm-uika.v16i1.17946

Issue

Section

Articles