Determination Of Role Conflict And Role Ambiguity On Burnout With Cyberloafing as a Moderating Variable
DOI:
https://doi.org/10.32832/jm-uika.v16i1.18090Keywords:
Role Conflict, Role Ambiguity, Burnout, CyberloafingAbstract
Burnout is a factor that can diminish employees' effectiveness in performing their tasks. This research intends to investigate the influence of role conflict and role ambiguity on burnout, with cyberloafing as a moderating variable. The research employs a quantitative method using non-probability sampling techniques, namely purposive and quota sampling. The population consists of Generation Z employees in Kediri Regency, aged 18 to 27 years. Data were collected through a survey completed by 100 Generation Z workers. Data analysis was conducted using smartPLS. The results indicate a significant negative relationship between role conflict and burnout, while role ambiguity has a positive and significant effect on burnout. Cyberloafing does not show a significant moderating effect on the relationship between role conflict and burnout, but it has a significant impact in moderating the influence of role ambiguity on burnout. Therefore, it is recommended that companies clarify job roles, improve communication, and implement flexible cyberloafing policies to address role conflict, role ambiguity, burnout, and cyberloafing among Generation Z employees. Additionally, it is important to provide stress management training and create a supportive work environment. Employees are also encouraged to be proactive in communicating their needs and enhancing their skills. Future research should involve a larger sample size and additional variables for more comprehensive results.
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