Ambidextrous Innovation in the Platformization Era
The Role of ESG Capability, Marketing Innovation, and IT Capability in Building Local Media Resilience
DOI:
https://doi.org/10.32832/jm-uika.v17i2.22989Keywords:
Marketing ManagementAbstract
Platformization has disrupted the revenue architecture, audience relationships, and competitive position of local media firms, making corporate resilience a central strategic concern. However, prior studies have largely examined ESG capability, marketing innovation, and IT capability in isolation, providing limited explanation of how these capabilities jointly build resilience in platform-dependent media markets. This conceptual study develops an integrative framework through a structured narrative literature review and theory synthesis of peer-reviewed studies published between 2010 and 2025. The review focuses on six constructs: ESG capability, marketing innovation, IT capability, ambidextrous innovation, environmental turbulence, and corporate resilience. The synthesis indicates that ESG capability strengthens legitimacy, stakeholder trust, and governance quality; marketing innovation renews value propositions and revenue logic; and IT capability improves sensing, coordination, and digital reconfiguration. Ambidextrous innovation is positioned as a partial mediating mechanism through which these capabilities are translated into corporate resilience, while environmental turbulence is proposed as a boundary condition that intensifies the strategic value of ambidexterity under rapid technological, market, and regulatory change. By integrating sustainability and dynamic capability perspectives, this study offers a platformization-aware model of local media resilience, formulates testable propositions, and provides a foundation for future empirical research.
References
Aldianto, L., Anggadwita, G., Permatasari, A., Mirzanti, I. R., & Williamson, I. O. (2021). Toward a Business Resilience Framework for Startups. 1–19. https://doi.org/10.3390/su13063132
Bashir, M., Alfalih, A., & Pradhan, S. (2023). Journal of Innovation & Knowledge, 8(1), 100329. https://doi.org/10.1016/j.jik.2023.100329
Cooke, P., Nunes, S., Oliva, S., & Lazzeretti, L. (2022). Open Innovation, Soft Branding and Green Influencers: Critiquing ‘Fast Fashion’ and ‘Overtourism.’ Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 52. https://doi.org/10.3390/joitmc8010052
Demir, S., Gunduz, M. A., Cura, F., Gultekin, B., & Ozer, L. (2026). Matching logistics capabilities to environmental turbulence: A hybrid Fuzzy CRITIC–TAOV based method. The Asian Journal of Shipping and Logistics, 42(1), 34–53. https://doi.org/10.1016/j.ajsl.2025.11.004
Fernandez, C., Evandio, D. Y., & Riantono, I. E. (2025). Corporate governance and ESG strategies : The moderating impact of internal audit quality on financial performance in Indonesian companies. 9(5), 685–702. https://doi.org/10.55214/25768484.v9i5.6983
Gössling, S. (2021). Tourism, Technology and ICT : a critical review of affordances and concessions. Journal of Sustainable Tourism, 29(5), 733–750. https://doi.org/10.1080/09669582.2021.1873353
Huang, X., Dong, Z., Zhou, Z., & Dou, J. (2025). Research on the impact of ESG performance on enterprise resilience. Finance Research Letters, 86(PB), 108358. https://doi.org/10.1016/j.frl.2025.108358
Jiang, Y., Prayag, G., Chowdhury, M., Ismail, M., & Akter, N. (2025). International Journal of Hospitality Management A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms. International Journal of Hospitality Management, 129(March), 104193. https://doi.org/10.1016/j.ijhm.2025.104193
Johnston, K. A., Taylor, M., & Ryan, B. (2024). International Journal of Disaster Risk Reduction Evaluation of community engagement for resilience outcomes : A pre-engagement approach. International Journal of Disaster Risk Reduction, 110(July 2023), 104613. https://doi.org/10.1016/j.ijdrr.2024.104613
Joussen, T. P., & Kraus, S. (2025). Enabling Strategic Change Toward Resilience : A Systematic Review From a Dynamic Capabilities Perspective. 373–405. https://doi.org/10.1002/jsc.2626
Aldianto, L., Anggadwita, G., Permatasari, A., Mirzanti, I. R., & Williamson, I. O. (2021). Toward a Business Resilience Framework for Startups. 1–19. https://doi.org/10.3390/su13063132
Bashir, M., Alfalih, A., & Pradhan, S. (2023). Journal of Innovation & Knowledge, 8(1), 100329. https://doi.org/10.1016/j.jik.2023.100329
Cooke, P., Nunes, S., Oliva, S., & Lazzeretti, L. (2022). Open Innovation, Soft Branding and Green Influencers: Critiquing ‘Fast Fashion’ and ‘Overtourism.’ Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 52. https://doi.org/10.3390/joitmc8010052
Demir, S., Gunduz, M. A., Cura, F., Gultekin, B., & Ozer, L. (2026). Matching logistics capabilities to environmental turbulence: A hybrid Fuzzy CRITIC–TAOV based method. The Asian Journal of Shipping and Logistics, 42(1), 34–53. https://doi.org/10.1016/j.ajsl.2025.11.004
Fernandez, C., Evandio, D. Y., & Riantono, I. E. (2025). Corporate governance and ESG strategies : The moderating impact of internal audit quality on financial performance in Indonesian companies. 9(5), 685–702. https://doi.org/10.55214/25768484.v9i5.6983
Gössling, S. (2021). Tourism, Technology and ICT : a critical review of affordances and concessions. Journal of Sustainable Tourism, 29(5), 733–750. https://doi.org/10.1080/09669582.2021.1873353
Huang, X., Dong, Z., Zhou, Z., & Dou, J. (2025). Research on the impact of ESG performance on enterprise resilience. Finance Research Letters, 86(PB), 108358. https://doi.org/10.1016/j.frl.2025.108358
Jiang, Y., Prayag, G., Chowdhury, M., Ismail, M., & Akter, N. (2025). International Journal of Hospitality Management A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms. International Journal of Hospitality Management, 129(March), 104193. https://doi.org/10.1016/j.ijhm.2025.104193
Johnston, K. A., Taylor, M., & Ryan, B. (2024). International Journal of Disaster Risk Reduction Evaluation of community engagement for resilience outcomes : A pre-engagement approach. International Journal of Disaster Risk Reduction, 110(July 2023), 104613. https://doi.org/10.1016/j.ijdrr.2024.104613
Joussen, T. P., & Kraus, S. (2025). Enabling Strategic Change Toward Resilience : A Systematic Review From a Dynamic Capabilities Perspective. 373–405. https://doi.org/10.1002/jsc.2626
Lin, K.-W., & Huang, K.-P. (2012). Dynamic Capability and Its Effects on Firm Performance. 9(1), 107–110. https://doi.org/10.3844/ajassp.2012.107.110
Mantas, P., Ioannou, Z., Viennas, E., Pavlidis, G., & Sakkopoulos, E. (2022). Digital Gifts and Tourism Mementos : A Sustainable Approach. 1–17. https://doi.org/10.3390/su14010098
Nor, H. M., Ismail, R. F., & Nashri, N. S. (2024). Metadata of the chapter that will be visualized online. https://doi.org/10.1007/978-981-97-7808-9_4
Simba, A., Tajeddin, M., Rambe, P., & Abrah, F. (2025). Ambidexterity – resilience nexus and innovation : A focus on SMEs in a developing world setting. Journal of Innovation & Knowledge, 10(6), 100856. https://doi.org/10.1016/j.jik.2025.100856
Sultan, M. T., Sharmin, F., Badulescu, A., Stiubea, E., & Xue, K. (2021). Travelers ’ Responsible Environmental Behavior towards Sustainable Coastal Tourism : An Empirical Investigation on Social Media User-Generated Content. https://doi.org/10.3390/su13010056
Sun, Y., Mou, S., Zhu, M., & Jeyaraj, A. (2025). Impact of digital technology affordance on organizational resilience : An ambidextrous innovation perspective using a mixed-methods approach. Journal of Business Research, 197(July 2024), 115450. https://doi.org/10.1016/j.jbusres.2025.115450
Teirlinck, P. (2022). Technovation Enhancing R&D employment slack during environmental turbulence : Triggers and firm performance consequences for R&D-active SMEs. Technovation, 118(September 2021), 102622. https://doi.org/10.1016/j.technovation.2022.102622
Tiago, F., Gil, A., Stemberger, S., & Borges-tiago, T. (2021). Digital sustainability communication in tourism. Suma de Negocios, 6(1), 27–34. https://doi.org/10.1016/j.jik.2019.12.002
Trieu, H. D. X., Nguyen, P. V., Tran, K. T., Vrontis, D., & Ahmed, Z. (2024). Organisational resilience, ambidexterity and performance: the roles of information technology competencies, digital transformation policies and paradoxical leadership. International Journal of Organizational Analysis, 32(7), 1302–1321. https://doi.org/10.1108/IJOA-05-2023-3750
Trieu, H. D. X., Nguyen, P. Van, Nguyen, T. T. M., Vu, H. M., & Tran, K. (2023). Asia Pacific Management Review Information technology capabilities and organizational ambidexterity facilitating organizational resilience and firm performance of SMEs. Asia Pacific Management Review, 28(4), 544–555. https://doi.org/10.1016/j.apmrv.2023.03.004
Zhou, B., & Ge, W. (2025). ESG in the headlines : Media-driven reputational risk and stock performance. Global Finance Journal, 66(April), 101127. https://doi.org/10.1016/j.gfj.2025.101127
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Jurnal Manajemen
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
