Tjahjaningsih, Endang, Dosen FEB dan Pascasarjana Magister Manajemen, Universitas Stikubank Semarang, Indonesia

• Jurnal Manajemen (Edisi Elektronik) Volume 14, Special Issue 1:Call for Paper International E-Conference Management & Small Medium Enterprises (ICMSME)-2023 - Spesial Edition
  Efforts to Create Relational Commitment Through Satisfaction Based on Company Image, Perception and Superior Service Quality (Study on Insurance Claiments PT. Jasa Raharja Perwakilan Semarang)
  Abstract  FULLTEXTPDF