Analisis efektivitas manajemen pondok pesantren Daarul Rahman Jagakarsa dengan menggunakan pendekatan balanced scorecard

Abstract

This study aims to analyze the effectiveness of management at Daarul Rahman Jagakarsa Islamic Boarding School using the Balanced scorecard (BSC) as a strategic management framework integrating four perspectives: financial, customer, internal business processes, and learning and growth. A qualitative case study approach was employed. Data were collected through observation, in-depth interviews, documentation, and literature review, and analyzed using the interactive model of Miles, Huberman, and Saldaña, consisting of data reduction, data display, and conclusion drawing. The findings indicate that the implementation of the Balanced scorecard provides a comprehensive assessment of the institution's managerial effectiveness. From the financial perspective, the boarding school demonstrates a commitment to financial transparency and sustainability. The customer perspective reflects continuous efforts to improve educational services for students and parents. The internal business process perspective is represented by the integration of traditional Islamic and modern curricula, supported by improved institutional governance. Meanwhile, the learning and growth perspective highlights the development of human resources and the enhancement of management information systems. The study also identifies several challenges, including dependence on central leadership, limited administrative digitalization, and the absence of a consistently implemented performance evaluation system. Therefore, the Balanced scorecard is recommended as a strategic evaluation framework to strengthen effectiveness, accountability, and sustainable management practices in Islamic boarding schools.

Abstrak

Penelitian ini bertujuan menganalisis efektivitas manajemen Pondok Pesantren Daarul Rahman Jagakarsa menggunakan pendekatan Balanced scorecard (BSC) sebagai instrumen manajemen strategis yang mengintegrasikan perspektif keuangan, pelanggan, proses bisnis internal, serta pembelajaran dan pertumbuhan. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus. Data diperoleh melalui observasi, wawancara mendalam, dokumentasi, dan studi pustaka, kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña yang meliputi reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan balanced scorecard mampu memberikan gambaran yang lebih komprehensif mengenai efektivitas pengelolaan pesantren. Pada perspektif keuangan, pesantren menunjukkan komitmen terhadap transparansi dan keberlanjutan pendanaan. Perspektif pelanggan memperlihatkan upaya peningkatan kualitas layanan pendidikan kepada santri dan wali santri. Perspektif proses bisnis internal ditunjukkan melalui integrasi kurikulum salafiyah dan modern serta penguatan tata kelola kelembagaan. Sementara itu, perspektif pembelajaran dan pertumbuhan tercermin dari pengembangan kompetensi sumber daya manusia dan peningkatan sistem informasi manajemen. Penelitian juga menemukan beberapa tantangan, antara lain ketergantungan terhadap figur sentral, keterbatasan digitalisasi administrasi, serta belum optimalnya evaluasi kinerja secara berkala. Oleh karena itu, Balanced scorecard direkomendasikan sebagai kerangka evaluasi strategis untuk meningkatkan efektivitas, akuntabilitas, dan keberlanjutan manajemen pondok pesantren.